Terms & Conditions
Last updated: 30 May 2026 (Version 3)
These General Terms and Conditions are drawn up by Lions Logistics B.V., established in Delft, registered with the Dutch Chamber of Commerce (KvK) under number 42022685, which trades for moving, clearance and related services under the name NOBL relo. Our services are based on the Dutch Civil Code (in particular Book 8, title 13 Moving Agreement and road transport) and on the standard conditions recognised by our insurer TVM verzekeringen N.V. Depending on the type of assignment the following standard conditions are incorporated: AVVV 2025 (consumer moves within the Netherlands or Europe, including the statutory liability cap in Article 8:1182 of the Civil Code), AVB 2020 (business moves within the Netherlands), AVBV 2025 (storage of moving goods), AVHD 2025 (handyman and (dis)assembly services), AVC 2002 (general road transport within the Netherlands) and the CMR Convention (international cross-border road transport within Europe). We carry out moves within the Netherlands and within Europe; we do not carry out moves outside Europe. Where any provision deviates from or is more restrictive than these standard conditions or mandatory law, the provision most favourable to the Client applies. This English text is a translation for convenience; the Dutch version prevails.
Article 1 - Definitions
Contractor / Lions Logistics B.V. / "we": Lions Logistics B.V., established in Delft, KvK 42022685, trading for moving, clearance and related services under the name NOBL relo. Client / "you": the natural or legal person who enters into an agreement with us, including their representative and the entity on whose behalf the booking is made. Consumer: a natural person acting for purposes outside their trade or profession. Services: all work offered or agreed, including moving, relocation, transport, packing/unpacking, (dis)assembly, storage, handyman services and related work. Moving agreement: the goods-transport agreement under which we undertake to transport the Client's moving goods (Article 8:1170 Civil Code). Moving goods: items intended for furnishing or fitting out a space and already used as such (Art. 8:1170(2)). This excludes money, securities and goods in active trading stock. Full Service: a service where transport-ready packing and unpacking is part of the assignment in writing. In writing: in writing or by electronic means, including email, WhatsApp and our digital quotation portal. Force majeure: circumstances a careful mover or carrier could not avoid and whose consequences it could not prevent.
Article 2 - Applicability
2.1 These Terms apply to all offers, quotations, price indications and agreements between Lions Logistics B.V. and the Client, whether consumer or business. 2.2 Deviating or supplementary arrangements are only binding if confirmed by us in writing before the work starts. 2.3 The Client's purchasing or other general terms are expressly rejected, unless we have accepted them in writing. 2.4 By accepting the quotation or by making goods available to us, the Client accepts these Terms. 2.5 Where mandatory law - including Book 8 of the Civil Code, the CMR Convention or consumer law - is stricter or more favourable to the Client, those provisions prevail.
Article 3 - Quotation, price and additional work
3.1 Our quotation is issued in writing or electronically, is dated and is irrevocable for 30 days after the quotation date, unless stated otherwise. 3.2 The quotation states at least: the work to be performed, the price (inclusive of VAT for consumers), the pricing method (all-in price or estimate), the moment and method of payment, the insured amount of the moving goods during the move (see Article 11), the expected date/duration and the applicability of these Terms. 3.3 For an estimate (based on rates per volume, distance or time) the final price may exceed the estimate by no more than 15%, except for additional work. 3.4 Quotations are based on the information provided by the Client. Inaccurate or incomplete information may cause additional work, delay and extra costs for the Client's account. 3.5 If during execution extra manpower, materials, equipment (moving lift, hoisting) or extra trips prove necessary, we may deploy these. Where possible we issue an adjusted quotation first; if urgency makes this impossible, the extra costs are specified on the invoice. 3.6 Not included in the moving price unless agreed in writing: ferries, tolls, parking exemptions and permits, border and customs costs (including VAT, excise or other taxes), fuel, sea, rail or air freight surcharges, and reasonable costs for unforeseen measures to preserve or deliver the goods.
Article 4 - Formation and modification of the agreement
4.1 The agreement is formed once (a) the Client accepts the quotation in writing or electronically, (b) in the absence of a quotation, once both parties sign the agreement, or (c) once the Client makes moving goods available to us. 4.2 Once the moving agreement is formed, we acquire a lien on the moving goods to secure the moving price and all related claims (Article 8:1191 Civil Code). 4.3 Changes (addresses, extra stops, extra work) are only valid after our written confirmation. Extra stops cause the earlier price indication/quotation to lapse. 4.4 The Client may request a change to the execution. The change must be feasible for us and must not disrupt our operations. The Client compensates all necessary costs and disadvantages; if the change yields a saving, we do not charge the reasonably saved costs. 4.5 In extreme weather or unsafe situations we may reschedule the planning in consultation with the Client without incurring liability for delay damage.
Article 5 - Arrival time, presence and payment check
5.1 We use a two-hour arrival window in principle. Another window or a specific time may be agreed. The stated arrival time is an indication and not a strict deadline. 5.2 The Client is preferably present during execution. If absent, the Client designates in advance one contact person who is reachable and authorised throughout the assignment, including authority to pay. 5.3 If, based on conduct or statements, we reasonably suspect that the Client or contact person cannot meet their payment obligations, we may suspend or refuse execution and charge a reasonable minimum fee or the most recent price indication.
Article 6 - Client's duty to inform
6.1 The Client timely provides all information relevant to us. We may, but need not, verify its accuracy. 6.2 The Client reports in advance at least: items of above-average financial or emotional value, works of art, antiques, jewellery, valuable collections, firearms or special equipment; technical items for which the manufacturer prescribes special protective measures before transport; heavy items (>= 100 kg), natural stone, safes, large glass panels, pianos or grand pianos, with dimensions and weight; special circumstances at the loading or unloading address (monumental building, limited access, narrow stairs, no lift, long carrying distances, limited clearance height, broken pavement, pets, living room on the first floor and similar); for international trips, all documents and data required for customs formalities (see Article 12). 6.3 We may refuse pianos, grand pianos, safes or similar specialist items, or set additional requirements or surcharges. 6.4 Extremely valuable items such as cash, securities, original identity documents, keys to valuable objects and unique art are not transported by us, unless agreed in writing and handed over separately, stating quantity and value, before the move begins.
Article 7 - Responsibilities of the Client
The Client ensures that: all passages, stairwells, corridors and routes at the loading and unloading address are clear and accessible before the start; vulnerable parts of the home (floors, walls, stairs, frames) are protected, unless Full Service including protection has been agreed; appliances (washing machine, dryer and similar) are correctly disconnected, secured and leak-free (damage from improper preparation is at the Client's risk); sufficient parking is available and any (municipal) permits, exemptions or ferry costs are arranged and paid in time, unless the Client has asked us in writing to arrange this against payment; on loading and unloading the Client checks that all items are taken and delivered (items left behind are at the Client's risk if we were not expressly aware of them).
Article 8 - Packing
8.1 Unless Full Service is agreed in writing, the Client is responsible for transport-ready packing. Boxes must be closed; fragile parts protected; cabinet doors and drawers secured; loose shelves removed. 8.2 Small loose items (lamps, decoration, pots) must be packed in closed boxes in advance; if not, we may refuse or transport is at the Client's risk. 8.3 Electronics are preferably transported in original or equivalent protective packaging. 8.4 We are not liable for damage to items packed by the Client or by third parties on the Client's behalf, or for the consequences of a packing or execution choice made by the Client despite our differing advice, except in case of our intent or wilful recklessness.
Article 9 - Moving lift, hoisting and unloading
9.1 Use of a moving lift requires that windows can fully open and that routes and frames are clear. 9.2 If the Client waives a pre-inspection or wishes to use hoisting equipment without conditions recorded in writing in advance, the use of lift and hoisting equipment is at the Client's risk regarding building and facade damage, except in case of our intent or wilful recklessness.
Article 10 - Obligations of Lions Logistics B.V.
10.1 We undertake to: receive the moving goods at the agreed place and time and load and unload them; deliver them at the destination in the condition in which they were made available; complete a started move without delay; pack/unpack and (dis)assemble where agreed in writing; inform the Client to the best of our ability about applicable customs rules and other formalities; where appropriate, on request and for the Client's account, take out additional goods or risk insurance for long or complex assignments. 10.2 We provide a best-efforts obligation: we provide professional effort but give no result guarantee for matters beyond our reasonable control.
Article 11 - Insurance of moving goods
11.1 Through TVM verzekeringen N.V. we hold an All-in Movers Policy (policy conditions AIV 01012026 and AVL 01012026) covering the insurance area Europe. Under this policy the moving goods are insured: during a consumer move within the Netherlands up to at least EUR 100,000 per household inventory or business inventory, on a replacement-value basis unless the day value is less than 40% of the replacement value (in which case the day value is paid), subject to the sub-limits below; during a cross-border move within Europe up to an insured amount agreed with the Client, with a minimum of EUR 5,000 per event; during a business move and general cargo transport, contractual transport liability up to EUR 2,500,000 with the policy sub-limits (including a sub-limit for cyber-crime damage); for logistic moving services (handyman, (dis)assembly, disconnecting/connecting) up to EUR 100,000 per event. 11.2 Sub-limits and exclusions: objects of special value, works of art and valuable collections up to EUR 20,000 within the Netherlands or 20% of the insured amount within Europe (higher values require separate insurance); jewellery in case of theft up to EUR 5,000 within the Netherlands or 20% within Europe; goods for trade or professional purposes up to EUR 25,000 within the Netherlands or 25% within Europe; motor vehicles, trailers, caravans and vessels are always paid on a day-value basis; deductible per event: EUR 100 movers liability, EUR 500 transport liability, EUR 100 logistic moving services, charged to the Client only insofar as mandatory law and the payout system allow. 11.3 No later than 14 days before the move the Client may state in writing that they will arrange insurance themselves. In that case we take out no insurance, Article 11 does not apply, and the Client remains responsible for adequate cover. 11.4 Cover is always subject to the TVM policy conditions and to the Client's compliance with these Terms.
Article 12 - International assignments, customs and consignment note
12.1 For every cross-border trip we draw up a consignment note: for general road transport under the CMR, a CMR consignment note in three originals (Articles 4-6 CMR); for international moves, a moving consignment note (where parties declare the CMR applicable, the CMR provisions apply in full). Under Article 1(4)(c) CMR the convention does not automatically apply to pure moves. 12.2 The Client provides all documents and data required for customs and other formalities in time, preferably at least 14 days before the moving date. For moves to European countries outside the EU this may include, among other things, a detailed inventory list and a statement of the value of the moving goods. 12.3 We may (but need not) verify the accuracy and completeness of customs documents. We apply reasonable care to documents handed to us and are liable for their loss or incorrect handling as a commission agent (Article 7:400 ff. Civil Code and Article 11(3) CMR), whereby compensation never exceeds compensation for loss of the goods. 12.4 The Client is liable for all costs, fines and damage we suffer due to absent, incomplete or incorrect customs documents or instructions, except for our own fault. 12.5 For the transport leg by sea, rail, inland waterway or air we act solely as forwarding agent. For that leg we are liable only for the judicious choice of the performing carrier, and that carrier's conditions apply.
Article 13 - Dangerous goods or substances
13.1 The Client reports in advance all dangerous goods or substances within the meaning of the Dutch Transport of Dangerous Substances Act (Wvgs), the ADR Convention, and informs us of the nature of the danger and the precautions to take. 13.2 Our TVM policy does not cover the transport of dangerous substances. We therefore refuse such transport in principle. If parties nevertheless agree in writing to transport such goods, we take out additional insurance at the Client's expense. 13.3 Dangerous goods or substances of which we were not informed when concluding the agreement may be unloaded, rendered harmless or destroyed by us at any time and place, at the Client's cost and risk. The Client is liable for all resulting costs and damage.
Article 14 - Liability of Lions Logistics B.V.
14.1 Save force majeure, we are liable for loss of or damage to the moving goods between receipt and delivery, and for delay damage, insofar as we have failed to meet our obligations under Article 10. 14.2 We cannot escape liability by invoking: a defect in the vehicle used; a defect in the material we use, unless supplied by the Client; a defect in the supports used for hoisting equipment or moving lift; damage caused to the moving goods by third parties whose acts are not at the Client's risk. 14.3 We are nonetheless not liable for damage resulting from special risks linked to: packing, disassembly, unpacking or assembly by or on behalf of the Client or with means supplied by the Client; helping with the move by the owner, family, friends or third parties; a packing or execution method chosen by the Client that deviates from what is customary, where we offered an alternative; the presence among the moving goods of items for which we would have taken special measures if informed; the nature or condition of the moving goods themselves (such as leakage, deflation, melting, dying of plants, loss of banknotes, securities, precious metals, gemstones, pearls, documents or collections, unless handed over separately in advance stating quantity and value); the failure of electrical, electronic or mechanical equipment without external cause. 14.4 We are not liable for consequential loss, lost profit, missed savings, business stagnation or immaterial damage, except in case of intent or wilful recklessness.
Article 15 - Limitation of compensation
15.1 If we are liable under Article 14, the payout under the TVM policy described in Article 11 applies as the primary basis for compensation. 15.2 Insofar as a claim on the insurance is not possible, our liability is limited as follows: for a consumer move within the Netherlands or within Europe, up to a maximum of EUR 23,000 per moving agreement (Article 8:1182 Civil Code), per move if the agreement covers more than one consumer move; for a business move solely within a building, up to EUR 50,000 per business move; for other business moves within the Netherlands, up to EUR 50,000 per truck consignment; for business moves subject to the CMR, up to 8.33 SDR (special drawing rights) per missing kilogram of gross weight (Article 23 CMR); for general road transport under AVC 2002, up to EUR 3.40 per kilogram of damaged or undelivered goods (Article 13 AVC); for delay damage, up to the amount of the moving price (under AVC, twice the freight if a fixed term is agreed in writing, and once the freight if no term is agreed). 15.3 Against payment of an agreed surcharge the Client may declare a higher value of the moving goods (Article 24 CMR / Article 6(9) AVB). The agreed amount then replaces the maxima in paragraph 2. 15.4 Damage to moving goods up to and including EUR 50 per event is for the Client's account (Article 19(4) AVVV 2025). 15.5 We cannot invoke any limitation of liability insofar as the damage results from our own act or omission, committed either with intent to cause the damage or recklessly and with knowledge that the damage would probably result (Article 8:1185 Civil Code, Article 14 AVC, Article 29 CMR).
Article 16 - Damage reports and complaint periods
16.1 Visible damage or loss on delivery must be reported by the Client immediately on or right after delivery and documented on the spot before the team leaves. If immediate inspection is not possible, the Client states this in writing or electronically no later than at delivery. We aim for a joint final check (eindcontrole) on delivery. If the Client then confirms in writing or electronically that no visible defects or damage were found, our liability for visible damage ends, without prejudice to the reporting periods for hidden defects set out in this article. 16.2 A written damage report, stating the general nature of the damage or loss and with photos, must be made: for a consumer move, preferably within two working days and at the latest within 14 days after delivery (Article 18 AVVV 2025) - if no report is received within 14 days, we are deemed to have carried out the move without observable damage; for a business move or general road transport, for non-visible damage within one week after delivery (Article 7 AVB 2020, Article 15 AVC 2002, Article 30 CMR); for delay under the CMR, within 21 days. 16.3 If the Client does not complain within these periods, their claims lapse. 16.4 On a report of loss or damage the Client grants us and our insurer all reasonable access to the moving goods and the necessary information for investigation. 16.5 Repair or replacement may only take place after the parties have agreed on the amount or solution, or after the damage has been sufficiently documented.
Article 17 - Liability of the Client
17.1 The Client is liable for the costs and damage we suffer due to not or insufficiently providing the information referred to in Articles 6, 12 and 13, save force majeure. 17.2 Save force majeure, the Client must compensate us for damage if, through their act or omission, the agreement cannot be performed as agreed, up to a maximum equal to the moving price. On cancellation, Article 18 applies. 17.3 The Client indemnifies us on first request against third-party claims - including criminal, administrative and civil fines - connected to our performance, insofar as these result from the Client's act or omission in breach of a statutory provision.
Article 18 - Cancellation, rescheduling and termination
18.1 Before the moving goods are made available to us, the Client may cancel the agreement, owing the following compensation: Consumer move (per AVVV 2025): - Cancellation up to 30 days before the moving date: 15% of the agreed moving price. - Cancellation between 30 and 14 days before: 50%. - Cancellation between 14 and 7 days before: 75%. - Cancellation within 7 days before: 100%. Business move (per AVB 2020): - Cancellation 20 working days or more before the moving date: 20% of the agreed moving price. - Cancellation between 19 and 11 working days before: 50%. - Cancellation between 10 and 6 working days before: 75%. - Cancellation within 5 working days before: 100%. 18.2 Rescheduling at the Client's request within these periods is possible against compensation of the demonstrable extra costs, if feasible for us. For a business move the new date may be at most three months after the original date; failing that, the agreement is deemed terminated under paragraph 1. 18.3 The Client may terminate the agreement if it becomes known that we cannot carry out the move on the agreed day and time, provided the Client notifies us within a reasonable period. Any damage is compensated by us up to a maximum of the agreed moving price. 18.4 We may terminate the agreement if the Client fails to meet the obligations in Articles 6 and 7, or if loading, stowage or overloading is deficient, in accordance with Article 4 AVC 2002, setting a reasonable final deadline. 18.5 We may cancel or reschedule the assignment free of charge, other than in the cases under paragraph 4: for a consumer move up to 24 hours before the agreed start time; for a business assignment up to the agreed start time. In that case we refund any deposit in full within 14 days, preferably offer an alternative date, and owe no further compensation. 18.6 If we cancel a consumer move within 24 hours before the agreed start time, other than due to force majeure (Article 25), we refund any deposit in full and additionally compensate the Client's demonstrable direct extra costs of having the move carried out anyway, up to a maximum of the moving price.
Article 19 - Storage
19.1 If, in connection with a moving agreement, we also undertake storage of moving goods, the General Terms for Storage of Moving Goods (AVBV 2025) apply to that storage, including the grounds for refusal, the inventory list, retention and lien rights and the liability limitations therein. 19.2 The moving goods remain insured under the same conditions during the first 12 months of storage within the Netherlands and during the first 30 days of storage in connection with a European move. Thereafter additional cover is taken out at the Client's request. 19.3 For storage or transhipment where third parties have access to the goods, we are not liable for damage or theft arising outside our direct actions; recourse is then taken against the relevant third party or its insurer.
Article 20 - Handyman, (dis)assembly and installation
20.1 The General Terms for Handyman Services (AVHD 2025) apply to separately agreed handyman, (dis)assembly and installation work, including its delivery, warranty and liability provisions. 20.2 (Dis)assembly and disconnecting or connecting gas, electricity or water is only carried out if agreed in writing, where legally permitted and - where necessary - by or under supervision of a certified person. Without a written arrangement such work is at the Client's risk. We do not drill holes in walls unless expressly agreed.
Article 21 - Payment
21.1 Unless agreed otherwise in writing, the moving price is paid immediately on completion of the work, in cash, by PIN or by transfer to an IBAN indicated by us with proof of payment. 21.2 For invoice payment a term of 14 days after the invoice date applies. For consumers a payment reminder with a further term of 14 days is sent after expiry; for businesses, 7 days. After expiry, statutory (commercial) interest is due and reasonable extrajudicial collection costs - per the Dutch decree on such costs - are for the Client's account. 21.3 We may require a deposit, in particular for larger, complex, international or business assignments. For consumers a deposit of up to 25% of the agreed moving price is customary. 21.4 Minimum deployment: 3 hours per moving and/or packing day, unless agreed otherwise in writing. 21.5 Surcharges for work before 09:00, after 22:00, on public holidays and for very long working days are announced in advance or are reasonably necessary. 21.6 Set-off against the moving price is not permitted, unless agreed otherwise in writing. 21.7 The moving price and related costs are also due if the goods are not, only partly, damaged or late delivered; any damage is handled separately under Article 14 ff.
Article 22 - Retention and lien
22.1 We have a right of retention over all goods and documents we hold in connection with the agreement, as long as the Client has not fully paid what is owed under this or previous agreements, insofar as the law permits. 22.2 Once the moving agreement is formed, we acquire a lien on the moving goods as further security for all claims arising from the agreement (Article 8:1191 Civil Code and Article 24 AVC 2002). 22.3 In case of payment arrears we may suspend the work and store the goods. Storage and ancillary costs are for the Client's account.
Article 23 - Limitation period
All claims based on or connected with the agreement expire one year after delivery of the goods (Article 8:1711 Civil Code, Article 20 AVVV 2025, Article 28 AVC 2002 and Article 32 CMR), except in case of intent or equivalent fault, in which case the limitation period under the CMR is three years.
Article 24 - Non-solicitation of staff
24.1 During the assignment and for twelve months thereafter, the Client and persons or parties affiliated with the Client are prohibited from inducing our employees to perform work for the Client or third parties outside Lions Logistics B.V., or to enter their employment. 24.2 In breach, the Client owes an immediately payable penalty of EUR 10,000, plus EUR 1,000 per day the breach continues, without prejudice to the right to full compensation.
Article 25 - Force majeure
25.1 We are not liable for non-performance due to force majeure, including - non-exhaustively - extreme weather, natural disasters, strikes, war and armed conflict, terrorism, fire, government measures, pandemic and epidemic, traffic incidents, closures of or delays at ferries, and other circumstances beyond our reasonable control. 25.2 In case of force majeure obligations may be suspended; if the situation persists for a long time, either party may dissolve the agreement in writing without compensation.
Article 26 - Photography, confidentiality and privacy
26.1 During or after execution, photos and videos may be taken by or on behalf of us for marketing and quality purposes. If persons are recognisably depicted, the Client grants permission unless they have objected in writing in advance. 26.2 Parties keep confidential information secret and use it only to perform the agreement, save a statutory obligation. 26.3 The processing of personal data is governed by our privacy and cookie policy, available on our website.
Article 27 - Applicable law, disputes and competent court
27.1 Dutch law applies to all legal relationships between us and the Client, insofar as mandatory international law does not provide otherwise. 27.2 For international assignments, where mandatory law, the CMR Convention, an international dispute regime or a forum choice agreed by the parties applies, that choice applies. 27.3 Parties first strive for an amicable solution of disputes. 27.4 Without prejudice to paragraphs 1-3, the court of the place where Lions Logistics B.V. is established (Delft) has exclusive jurisdiction, unless mandatory law provides otherwise. If the Client is a consumer and, under Article 108(2) of the Dutch Code of Civil Procedure, within one month after we invoke this forum choice in writing turns to the court designated by law (in principle that of their domicile), that choice prevails.
Article 28 - Final provisions
28.1 If a provision of these Terms proves void or voidable, the remaining provisions continue to apply in full. Parties replace the void or voidable provision with a valid one that approximates its purport as closely as possible. 28.2 We may amend these Terms. For ongoing agreements the version applies that was in force when they were concluded, unless mandatory law provides otherwise or parties agree otherwise in writing.
Contact
Lions Logistics B.V. - trading for moving and clearance services under the name NOBL relo. Stieltjesweg 332, 2628 CK Delft Email: hello@noblrelo.nl KvK: 42022685 VAT: NL869339229B01