Privacy Policy
Last updated: 30 May 2026
1. Introduction
At NOBL relo., we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our moving and relocation services.
2. Data Controller
Lions Logistics B.V., trading as NOBL relo., is the data controller responsible for your personal data. We are established at Stieltjesweg 332, 2628 CK Delft, registered with the Dutch Chamber of Commerce (KvK) under number 42022685, VAT NL869339229B01. You can contact us at hello@noblrelo.nl.
3. Personal Data We Collect
We may collect the following types of personal data: • Contact information (name, email address, phone number, address) • Moving details (current and new address, inventory of items) • Communication records (emails, WhatsApp messages, call notes) • Payment information (for invoicing purposes) • AI chatbot conversation data (moving details, preferences) • Any other information you voluntarily provide to us
4. How We Use Your Data
We use your personal data to: • Provide our moving and relocation services • Communicate with you about your move • Send quotes and invoices • Process chatbot conversations for quote calculations • Improve our services • Comply with legal obligations
5. AI Chatbot & Automated Processing
Our website uses an AI-powered chatbot to help you get a quick quote for our services. What data is processed: • Conversation content (moving details, preferences, questions) • Language preference PII stripping: Before your messages are sent to the AI service, personal data such as phone numbers, email addresses, postal codes, and BSN numbers are automatically removed and replaced with placeholders. Addresses (street and house number) are retained as they are necessary for quote calculation. AI service provider: We use OpenAI (OpenAI, L.L.C.) for processing chatbot conversations. OpenAI operates under a Data Processing Agreement (DPA) that is compliant with EU data protection regulations. OpenAI does not use your data to train their models. Email service: Lead information (name and phone number, if you choose to provide them) is sent via Resend (Resend, Inc.) for email delivery to our team. Retention: Chat conversation logs are retained for a maximum of 90 days for service improvement and dispute resolution. Consent: You are asked for explicit consent before the chatbot conversation starts. You can decline and contact us directly instead.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Financial records are kept for 7 years in accordance with Dutch tax law. Chat logs are kept for a maximum of 90 days.
7. Data Sharing
We do not sell your personal data. We may share your data with: • Our moving team members (only relevant details needed for the move) • OpenAI (chatbot conversation processing, with PII removed) • Resend (email delivery of lead information) • Payment processors • Legal authorities when required by law
8. Your Rights
Under the GDPR, you have the right to: • Access your personal data • Correct inaccurate data • Request deletion of your data • Object to processing • Data portability To exercise these rights, contact us at hello@noblrelo.nl. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, www.autoriteitpersoonsgegevens.nl) if you believe we process your personal data unlawfully.
9. Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
10. Contact
For questions about this privacy policy or your personal data, please contact: Lions Logistics B.V. (NOBL relo.) Stieltjesweg 332, 2628 CK Delft Email: hello@noblrelo.nl KvK: 42022685 | VAT: NL869339229B01