Question 1

Is the quote binding?

Accepted Answer

No, our quotes are non-binding. We give you a clear picture of the costs so you know exactly what to expect. The quote is valid for 30 days.

Question 2

What does a move cost?

Accepted Answer

Costs depend on the size, distance, and extra services. A small move starts from €495. Schedule a free survey and we'll create a custom quote.

Question 3

Is the survey free?

Accepted Answer

Yes, the survey and quote are completely free and non-binding.

Question 4

When do I pay?

Accepted Answer

Payment takes place after the move is completed. You can pay by card, cash, or we can arrange another method.

Question 5

What's the minimum booking?

Accepted Answer

We have a minimum of 3 hours per moving day. We discuss this upfront so there are no surprises.

Question 6

Do you charge surcharges?

Accepted Answer

Our prices are transparent. For work at unusual times (very early, late, or holidays), surcharges may apply - we always discuss this beforehand.

Question 7

What is the cancellation policy?

Accepted Answer

You can cancel at any time. Cancellation fees apply per AVVV 2025: more than 30 days before: 15% of the moving price, 14-7 days: 50%, within 7 days: 75%, on the moving date: 100%. Contact us and we'll look at the options together.

Question 8

Can I change the date?

Accepted Answer

Usually yes! Contact us as soon as possible if you want to reschedule. In extreme weather conditions, we may also suggest rescheduling.

Question 9

How far in advance should I book?

Accepted Answer

We recommend 2-4 weeks ahead, especially during busy periods. But for urgent moves, give us a call - we can often help within 24-48 hours.

Question 10

What do I need to arrange?

Accepted Answer

Make sure routes are clear, appliances like the washing machine are disconnected, and there's parking space. We'll send you a handy checklist beforehand.

Question 11

Do you need parking?

Accepted Answer

Yes, we need parking space for our van. You can arrange a permit yourself or we can do it for you for a small fee.

Question 12

Do I need to be present?

Accepted Answer

It's nice if you or someone on your behalf is present. That way we can answer questions directly and you can be sure everything goes smoothly.

Question 13

Do I have to pack myself?

Accepted Answer

That's your choice. You can pack everything yourself, leave just the fragile items to us, or choose Full Service where we do everything.

Question 14

What is Full Service?

Accepted Answer

With Full Service, we pack everything transport-ready, protect your home, and take care of the complete move. You don't have to do anything.

Question 15

How do I pack best?

Accepted Answer

Use sturdy boxes, close them properly, and protect fragile items. Small loose items like decorations and lamps go in boxes. We're happy to give you tips!

Question 16

How do I pack electronics?

Accepted Answer

Electronics are best in the original box. Don't have it anymore? Pack it well with protective material or leave it to us.

Question 17

Can you move valuable items?

Accepted Answer

Yes, but let us know in advance. For art, antiques, and other valuables, we take extra precautions. Very precious items like jewelry and documents we recommend taking yourself.

Question 18

Do you move pianos and safes?

Accepted Answer

Yes, but this requires special preparation. Give us the dimensions and weight in advance, and we'll figure out the best approach together.

Question 19

Can you move antiques?

Accepted Answer

Absolutely! Let us know what you have beforehand, and we'll ensure the right protection and handling.

Question 20

Do you have a furniture lift?

Accepted Answer

Yes! For furniture lifts, we work with specialized partners. This ensures professional equipment and expert operation, fully tailored to your move.

Question 21

When is a lift needed?

Accepted Answer

When large furniture doesn't fit through the stairwell, we use the lift via the window. We're happy to assess this during the survey.

Question 22

Can you do hoisting?

Accepted Answer

Yes, for special situations we can hoist. We discuss the possibilities beforehand and ensure everything goes safely.

Question 23

Are you insured?

Accepted Answer

Yes, we have comprehensive transport and business liability insurance. Your belongings are in good hands with us.

Question 24

What if something gets damaged?

Accepted Answer

Should something unexpectedly go wrong, report it directly on site to our team. Then confirm in writing within two business days with photos, so we can handle it quickly. Your moving goods are insured up to €100,000 per event per PV05 2025.

Question 25

How do I report damage?

Accepted Answer

Always report damage directly on site to the team before they leave. Then confirm in writing within two business days with photos. Only then can we process the claim.

Question 26

Can you assemble furniture?

Accepted Answer

Yes, we disassemble and assemble furniture like wardrobes, beds, and tables. Our team has the right tools and experience.

Question 27

Do you offer cleaning service?

Accepted Answer

Yes, we can arrange end-of-tenancy cleaning for your old home. Great for getting your deposit back!

Question 28

Can you store items?

Accepted Answer

Yes, we can arrange temporary storage if your new home isn't ready yet. Contact us for the options.

Question 29

Do you move abroad?

Accepted Answer

Yes, we handle moves throughout Europe. This is always custom work - contact us and we'll create a tailored plan.

Question 30

Do you move outside Europe?

Accepted Answer

No, we focus on moves within Europe. Unfortunately, we can't help with intercontinental relocations.

Question 31

Do you work on weekends?

Accepted Answer

Yes, we're available 7 days a week, including weekends.

Question 32

How quickly can you respond?

Accepted Answer

WhatsApp us for the fastest response - usually within minutes during business hours. We're also ready for urgent moves.

Question 33

What happens in bad weather?

Accepted Answer

In extreme weather conditions, we'll contact you to discuss. Safety comes first, so sometimes we suggest rescheduling.

Frequently Asked Questions

Quote & Costs

Planning & Changes

Preparation

Packing

Special Items

Moving Lift & Hoisting

Insurance

Extra Services

International

Other

More Questions?