Frequently Asked Questions

You decide whether and when to accept. We give you a clear picture of the costs so you know exactly what to expect. The quote is dated and remains valid for 30 days.

Costs depend on the size, distance, and extra services. A small move starts from €495. Schedule a free survey and we'll create a custom quote.

Yes, the survey and quote are completely free and non-binding.

Payment takes place after the move is completed. You can pay by card, cash, or we can arrange another method.

We have a minimum of 3 hours per moving day. We discuss this upfront so there are no surprises.

Our prices are transparent. For work at unusual times (very early, late, or holidays), surcharges may apply - we always discuss this beforehand.

You can cancel before the move. For a consumer move, cancellation fees apply per AVVV 2025: up to 30 days before the moving date: 15% of the moving price, between 30 and 14 days: 50%, between 14 and 7 days: 75%, within 7 days: 100%. Different terms apply to business moves (AVB 2020). Contact us and we'll look at the options together.

Usually yes! Contact us as soon as possible if you want to reschedule. In extreme weather conditions, we may also suggest rescheduling.

We recommend 2-4 weeks ahead, especially during busy periods. But for urgent moves, give us a call - we can often help within 24-48 hours.

Make sure routes are clear, appliances like the washing machine are disconnected, and there's parking space. We'll send you a handy checklist beforehand.

Yes, we need parking space for our van. You can arrange a permit yourself or we can do it for you for a small fee.

It's nice if you or someone on your behalf is present. That way we can answer questions directly and you can be sure everything goes smoothly.

That's your choice. You can pack everything yourself, leave just the fragile items to us, or choose Full Service where we do everything.

With Full Service, we pack everything transport-ready, protect your home, and take care of the complete move. You don't have to do anything.

Use sturdy boxes, close them properly, and protect fragile items. Small loose items like decorations and lamps go in boxes. We're happy to give you tips!

Electronics are best in the original box. Don't have it anymore? Pack it well with protective material or leave it to us.

Yes, but let us know in advance. For art, antiques, and other valuables, we take extra precautions. Very precious items like jewelry and documents we recommend taking yourself.

Yes, but this requires special preparation. Give us the dimensions and weight in advance, and we'll figure out the best approach together.

Absolutely! Let us know what you have beforehand, and we'll ensure the right protection and handling.

Yes! For furniture lifts, we work with specialized partners. This ensures professional equipment and expert operation, fully tailored to your move.

When large furniture doesn't fit through the stairwell, we use the lift via the window. We're happy to assess this during the survey.

Yes, for special situations we can hoist. We discuss the possibilities beforehand and ensure everything goes safely.

Yes, we have comprehensive transport and business liability insurance. Your belongings are in good hands with us.

Should something unexpectedly go wrong, report it directly on site to our team. At the end we do a joint final check (eindcontrole): if you confirm there is no visible damage, visible-damage claims are settled, but hidden defects can still be reported. For a consumer move, then confirm in writing preferably within two business days and at the latest within 14 days with photos, so we can handle it quickly. Your moving goods are insured during a move within the Netherlands up to at least €100,000 per event under our All-in Movers Policy with TVM.

Always report damage directly on site to the team before they leave. For a consumer move, then confirm in writing preferably within two business days and at the latest within 14 days with photos. If you report too late, claims may lapse.

Yes, we disassemble and assemble furniture like wardrobes, beds, and tables. Our team has the right tools and experience.

Yes, we can arrange end-of-tenancy cleaning for your old home. Great for getting your deposit back!

We have no storage facility of our own. If your new home isn't ready yet, we advise you on storage with an external provider.

Yes, we handle moves throughout Europe. This is always custom work - contact us and we'll create a tailored plan.

No, we focus on moves within Europe. Unfortunately, we can't help with intercontinental relocations.

Yes, we're available 7 days a week, including weekends.

WhatsApp us for the fastest response - usually within minutes during business hours. We're also ready for urgent moves.

In extreme weather conditions, we'll contact you to discuss. Safety comes first, so sometimes we suggest rescheduling.